Claim Window

Any issue with your order must be reported within 48 hours of delivery.

For damaged, leaking, defective, or incorrectly delivered products, customers are required to provide:

  • Unboxing photo/video
  • Order details
  • Relevant details describing the issue

Refund Processing

Once the claim has been verified and approved, the refund will be initiated within 5 to 7 business days.

Approved refunds will be processed back to the original method of payment used for the order.